At shoecharmhq, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. We offer worldwide shipping for our range of high-quality hats.
Shipping Times We strive to process and dispatch all orders within 1-3 business days of receiving them. However, during peak periods, such as holiday seasons, processing times may be longer. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number, which you can use to track your order.
Shipping Costs We offer free shipping on all orders over 63.99 AUD. For orders that do not meet this minimum threshold, a shipping fee of 8.99 AUD will be charged. Please note that this shipping fee is non-refundable.
Shipping Methods We use a range of trusted courier partners to ensure that your order is delivered to you in a timely and secure manner. Depending on your location, we may use different shipping methods, including standard or express delivery. You will be able to choose your preferred shipping method at checkout.
International Shipping We are proud to offer international shipping to our customers around the world. Please note that international orders may be subject to additional customs and duty fees, which will be the responsibility of the customer. We recommend checking with your local customs office to determine any additional fees that may be applicable to your order.
Shipping Address Please ensure that you provide us with an accurate and complete shipping address at the time of checkout. We are not responsible for any delays or lost orders due to incorrect or incomplete shipping addresses.
Delivery Times Delivery times will vary depending on your location and chosen shipping method. Please note that we are not responsible for any delays caused by customs clearance processes or unforeseen circumstances, such as natural disasters or weather events.
In the event that your order is delayed or lost in transit, please contact our customer service team at [email protected], and we will do our best to resolve the issue as quickly as possible.
Thank you for choosing shoecharmhq for your hat needs. We hope you enjoy your purchase and look forward to serving you again in the future.